BUSINESS COMMUNICATION ESSENTIALS
1 DAY LECTURE COURSE
COURSE DESCRIPTION
Today's business professionals have diverse and numerous communication challenges. Daily schedules include personal interactions in different mediums, constant meetings and the ever-present need for selling ideas to others. Defining, interpreting and applying good communication skill is essential for success as an individual, manager or leader.
This comprehensive communications skills course will review the essentials of good communication skills. Through instructor-led review, experiential exercises and check lists, you will learn the elements of good communication, the differences in verbal and non-verbal communications and how to integrate them successfully, and how to interpret communications accurately in a number of varied mediums. You will conduct a personal communications assessment and partner with others to increase your competence as a communicator while helping others with your strengths.
This course is the basic theory and essentials requirement for all the other communication application modules in our Business Communication Essentials Offering. Combined with our other specific communication skills modules you will be able to customize your communication’s learning to fit your current needs. This course is designed with your customization in mind.
Today's competitive environment requires managers and leaders to be innovative, productive and efficient.
Practiced communication skills are the key differentiator for success. Business Communication Essentials is a course designed to maximize your existing communication skills as well as learn new techniques for applying those skills in a real-world situation in your organization.
Course Outline
- Definition of Communication
- Current Trends
- Classification of Communications
- Verbal
- Exercise
- Non-Verbal
- Exercise
- Understanding and Interpreting Communications
- Listening
- Listening Exercise
- Interpersonal
- Exercise
- Group
- Exercise
- Multicultural
- Exercise
- Communication Skills & Mediums
- Types
- Creativity/Innovation
- Gathering Information
- Persuasion
- Conflict resolution and Negotiation
- Presentation and Writing
- Mediums
- Types
- Effective Utilization
- Communication Etiquette
- Personal Communication Planning
- Communication Mastery Assessment
- Communication Styles
- Complete Personal Communication Action Plan
- Course Summary
TARGET AUDIENCE
Business Communication Essentials is an essential course for any employee, manager or executive who must consistently interact, meet and sell concepts and ideas to others within and without their organization. This is a career-enhancing learning course that will help you understand the principles of communication and apply them effectively in any medium. Through the combination of instructor-led discussions and practical application exercises, participants will master both the art and essential techniques of communicating completely.
WHAT YOU WILL LEARN
- Current definitions and effective models of communication
- How to apply the various models of communication and evaluate their effectiveness
- By participating in instructor led discussion and real-world exercises
- To maximize your personal impression and effectiveness as a communicator
- The power and persuasiveness of targeted verbal communication
- The subtleties and impact of effective non-verbal techniques
- The seven secrets of skillful listening and how to apply them
- Cohesive communication techniques and styles for Small groups and Teams
- Guidelines for successful and appropriate multicultural communications
- To adapt your personal communications and messages to any medium
- The types, etiquette and use of various communication mediums
- Your personal style of communication and how it affects others with different styles
- To manage interpersonal interactions and communicate effectively in any situation
- To apply communication essentials to other specific organizational tasks that will aid your career advancement and acceptance as an effective employee, manager or leader
PREREQUISITES
This is an introductory course, no prerequisite is required.