Training Using Simulations Example
Interacting with the virtual to acquire new physical skills
Challenge
A telecommunications equipment manufacturer was faced with the challenge of quickly training new line sweeping personnel. Traditionally this training was offered in the classroom environment with extensive lab work using the actual line sweeping product manufactured by the customer. ARI recommended conversion of the existing material into an interactive CD delivery format to widen content distribution and training options beyond the classroom.
Approach
ARI immediately recognized the value of the classroom experience. The success of the project depended upon the ability to replicate the product device for non-classroom students in accordance with each step and response throughout the lab exercises. Without this real-world touch, the transfer of learning would have been greatly hindered.
ARI sent an instructional designer and content developer to the class to gather the valuable information “nuggets” that would be critical for the CD version. ARI personnel also had the opportunity to talk with the subject matter expert and class participants to determine major areas of focus and to identify potential areas of content deemed most challenging.
Design Standard
Upon returning from the class, the team began by designing the user interface environment.
Having the classroom experience enabled ARI to design the interface to appeal directly to the learner audience.
ARI developed a professional, clean, and uncluttered design. Closed captioned text for all audio, along with an extensive glossary of terms, allowed the student to drill down further for additional information throughout the course. Other functions included a side navigational tree, audio controls, job aids, linear navigational arrows, and a progress bar.
Job aids such as “field tips” directly correlated the content to the work environment and the overall enhancement of learning. All audio was supplemental in nature and placed at strategic points throughout the course.
The Work Environment - Keeping it “Real”
Accurate replication of the line sweeping device along with logical entry and response was critical to the success of the project. ARI created a simulation in Flash to replicate the course exercises and labs covered in the classroom course. The simulations used high resolution photos of the device along with duplication of the actual sounds produced by the device at various entry points.
Learner Assessment and Exercises
ARI provided an extensive number of lab exercises (directly from the classroom) along with periodic assessments to enable the learner to frequently practice and gauge his/her understanding of each step. Due to the nature of this content, interactive exercises were an essential element of instruction.
Assessment types were varied to maintain the interest of the learner and to more closely duplicate the actual work environment, where circumstances are constantly changing and one must be trained to adapt and respond accordingly.
Business Results
ARI completed the course within the timelines and established guidelines and as a result the customer was able to quickly bring new personnel up-to-speed. The CD version of the course also allows for learner reinforcement opportunities following the initial training event.
Award Recognition:
In March, 2007 the course received the highest honor, Best of Show, in the chapter level Society for Technical Communications competition for online communications.